Return and Cancellation Policy

Once a payment has been successfully made to Kayease Global Solutions LLP, the order, subscription, or project engagement is treated as final and confirmed. • Orders, service engagements, and subscriptions cannot be cancelled after payment is completed • Cancellation requests received after a successful transaction will not be accepted or processed • This applies to all payment modes including UPI, net banking, debit/credit cards, wallets, and bank transfers • Advance payments, booking amounts, milestone payments, and retainers are non-cancellable

We do not offer returns, refunds, exchanges, or credit notes for any amount paid to Kayease. • All payments made to Kayease are final and strictly non-refundable • No partial or pro-rated refunds are issued for unused periods, unused hours, or early termination • Refunds will not be issued if a client changes their mind, decides not to proceed, or becomes unresponsive during the project • Discounted, promotional, and custom-quoted engagements are non-refundable without exception

Kayease delivers digital services and custom-built solutions. Work, resources, and licences are committed to your project the moment payment is confirmed. • Services are custom developed for each client and cannot be resold or reused • Development, design, marketing, and consulting hours are allocated and consumed immediately • Third-party costs such as domains, hosting, licences, ad spends, and API credits are paid out and are non-recoverable • Digital deliverables, once shared or deployed, cannot be returned in any practical sense

The only situations we review are genuine payment errors, not service cancellations. • If an amount is debited but the payment fails and no order is created, the amount is typically auto-reversed by your bank or payment gateway within 5–7 working days • If you are charged twice for the same invoice, write to us within 7 days with the transaction references, and the verified duplicate amount will be returned to the original payment method • Such reversals are processed by the payment gateway or bank, and the timeline depends on their settlement cycle • A verified duplicate or failed transaction reversal is not a refund and does not alter this no-refund policy

Instead of cancellations, we resolve concerns through delivery. • Scope, timelines, and deliverables are agreed in writing before work begins • Revisions are provided as defined in your proposal or project agreement • Changes requested beyond the agreed scope are quoted and billed separately • Delays caused by pending client inputs, approvals, or third-party dependencies do not qualify for cancellation or a refund • If a project is paused at the request of the client, paid amounts remain credited to that engagement and are not returned

By making a payment to Kayease Global Solutions LLP — through our website, a payment link, an invoice, or any other channel — you confirm that you have read, understood, and accepted this Return and Cancellation Policy. This policy is to be read together with our Terms of Service. Where a signed contract or project agreement exists between you and Kayease, the commercial terms of that agreement will prevail. We may update this policy from time to time, and the version published on this page at the time of your payment applies.